support & FAQ
Shipping & Returns Policy
Due to the nature of our products, we cannot accept a return or process a refund of a used candle or wax tart.
We accept returns if the product has arrived damaged. If your product has arrived broken or damaged, please send us a few photographs of proof, within 3 days of arrival, to mtnrosebot@gmail.com
We charge a flat rate of $8 USD for shipping on anything over 1lb. For smaller items under 1lb, we charge $5 USD.
We will never rebill, or add additional fees for shipping after your initial purchase is complete, without your explicit consent. The price you see on your shopping cart page is all you pay. The shipping cost may change if you add or delete products from your cart before purchasing an order. All of our customers pay the lowest rate for shipping.
COVID-19 Update
Due to the global pandemic of COVID-19, shipping may be delayed, or late.
We want to assure you that we are accepting, completing, and shipping orders in a timely, normal manner.
We are taking extra safety precautions during this time, such as:
- Mandatory mask and glove wearing for all crafters and employees
- Precautionary temperature checks for all crafters and employees, and
- Extra cleaning and sanitization of all equipment.
Thank you for your patience and cooperation during these strange times.
When will my package arrive?
Packages generally arrive 1-5 days after shipping out. See the tabs below for more detailed information.
As soon as we complete an order, we will ship it out next morning, if not the same day.
We do not ship outside of the country at this time. We apologize for any inconvenience.
INCIMENT WEATHER & SHIPPING NOTICES: Please be aware that the UPS cannot guarantee exact transit times if your package is passing through severe weather.
shipping times by state
Friends that can expect their goodies in 1-2 days:
-Colorado
-Eastern Washington
-Eastern Idaho
-Montana
-Wyoming
-Eastern Nevada
-Utah
-Arizona
-New Mexico
-Colorado
-South Dakota
-Nebraska
-Kansas
-Oklahoma
-Northern Texas
-Missouri
-Iowa
-Western Illinois
Friends that can expect their goodies in 3 days:
-Western Washington
-Oregon
-Western Nevada
-California
-North Dakota
-Minnesota
-Michigan
-Indiana
-Ohio
-Pennsylvania
-New York
-New Jersey
-Delaware
-Kentucky
-Tennessee
-West Virginia
-Southern Texas
-Arkansas
-Louisiana
-Alabama
-Georgia
-Mississippi
-South & North Carolina
-Florida
Friends that can expect their goodies in 4-6 days:
-Maine
-New Hampshire
-Vermont
-Massachusetts
-Rhode Island
-Connecticut
-Virginia
-Alaska
-Hawaii
-Puerto Rico
large & party orders
Large & Party Order Policy
Once payment is complete and you've purchased your order, please allow up to 5 business days, or more, for us to make your order, depending on the size.
Thank you for you patience and cooperation as all of our products are handcrafted.
We highly recommend sending us an email of what you want (2 weeks to month) in advance before ordering and purchasing, at mtnrosebot@gmail.com .
stay safe
Please never leave a burning candle unattended or out of sight. Keep burning candles away from flammable materials, as well as smaller loved ones such as children and pets.
Always trim a candle wick to 1/4 inch before burning for best results, and always keep a burning candle on a level, fire resistant surface.
Please be responsible while melting wax tarts. Do not melt wax on a stove, or any other appliance other than a warmer specifically certified for soy wax. Do not add water to your burner in use.
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